This article provides information on how to update your E911 emergency address on the RingCentral online account.

Updating the E911 Emergency Address allows you to implement changes to the physical address of a DigitalLine. The same address will be used by 911 to trace the origin of a 911 call in the US. 

The E911 address is the address used to send to Fire / Police / other Emergency Services teams when a 911 call is placed. It is a requirement to provide an accurate address to ensure a timely response in case of an emergency. If a phone is moved physically to a new address, that information must be updated immediately.

1. Log in to your RingCentral Online account.
2. Users may click Settings > Phones & Numbers. If you logged in using an administrator account, click Admin Portal > My Extension > Settings > Phones & Numbers.
3. Click the Phones tab, then click Edit opposite the device that needs updating.
4. Under Emergency Address, click Edit Address.
5. Enter the address of the physical location where you will use this device.
6. Read the important notes about E911, tick the checkbox to acknowledge, then click I Accept..
7. Click Save to confirm the changes.

Dial 933 using your desk phone or RingCentral Phone for desktop (softphone) to check if your registered emergency address is correct. You will be able to hear the direct telephone number of the phone you are dialing from (not the phone set in the Outbound Caller ID), the address you are registered to, and whether you are registered to 911 or not. 

IMPORTANT: 

• The device will be unable to place outbound calls without a registered Emergency address. The device, however, will still be able to dial 911.

• The registered Emergency Address MUST be the physical address where the device is located.

• Do NOT include special characters in the Customer Name field. The address will be verified, so please enter a valid physical address. Suite and apartment numbers should always be entered in the Apartment / Suite # field. 

• Ensure to update this address whenever you change your physical location.